Support – Duke

Contact Support

Need help with your account or bill? Our support team is here for you.

Where can I view my bill?

Sign in to your account to view your current bill, past statements, due date, and payment history.

How can I pay my bill?

Pay online through your account, choose a one-time payment method, or set up automatic payments for future bills.

How do I report an outage?

Report an outage through the outage page or your account. Check updates there for restoration information in your area.

How do I update my account?

Sign in and update your contact details under account settings, or contact support if you need help accessing your account.

How can I contact support?

Contact our support team for help with billing, payments, service, or account access. Have your account details ready.

Get help with bills, payments, account access, or outages—our support resources are here when you need them.